Refund policy

We want you to be happy with your purchase from The Record Bunker. At the same time, we’re a small independent record shop, so we ask that you read the following return policy before making a return.

Returns

Please contact The Record Bunker before sending any merchandise back. Returned merchandise must be in the same condition in which it was sold.

New/sealed vinyl, CDs, cassettes and other sealed media that have been opened are not eligible for return unless the item is defective.

Return Shipping

Customers are responsible for safely packaging and returning merchandise unless the return is the result of an error by The Record Bunker or an item arrived damaged. We strongly recommend using a trackable shipping service. The Record Bunker cannot be responsible for return packages that are lost before reaching us.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing something, please contact us within 48 hours of delivery. Keep the original packaging and shipping materials and take photos of any damage so we can help resolve the issue.

Refunds

Approved refunds will be returned to the original method of payment or issued as The Record Bunker store credit. We cannot issue refunds by cash, check or money order for purchases made using another payment method.

Gift Cards

Purchases made using a The Record Bunker gift card are not eligible for a cash refund. Approved returns will be credited back to the gift card or issued as The Record Bunker store credit.

Shipping Charges

Original shipping and handling charges are generally non-refundable, except when the return is due to an error by The Record Bunker or merchandise that arrived damaged or defective.

Free-Shipping Orders

If returning merchandise causes the original order to fall below the amount required to qualify for free shipping, the actual original shipping cost may be deducted from the refund.

Large Returns

Returns involving multiple items or merchandise totaling $75 or more may be subject to a 10% restocking fee. The fee may be waived when the full merchandise value is taken as The Record Bunker store credit.

Used Vinyl & Media

Because used records, CDs and cassettes are individually graded and sold according to condition, please contact us immediately if you believe an item's condition was materially different from its description.

Turntables, Audio Equipment & Accessories

Electronics and equipment must be returned with all original packaging, accessories, manuals and components. Items showing misuse, physical damage or missing components may not qualify for a refund. Manufacturer warranty procedures may apply to defective equipment.

Return Instructions

Please contact us before mailing a return so we can provide instructions. Returns received without identifying information or return instructions may be issued as The Record Bunker store credit rather than a refund to the original payment method.

The Record Bunker reserves the right to refuse returns that do not meet the requirements of this policy.

Questions? Contact The Record Bunker before sending your return. We’d rather help you get it sorted out correctly the first time.